AMI provides a number of support options for its BIOS products, both for its Developer Customers and End Users of AMI's BIOS and UEFI firmware solutions.

Read below to learn more; use the Technical Support Contact Form to contact AMI Technical Support for assistance beyond the options described here.

For Developers & Partners: 'Always-On' Support

AMI's global presence and innovative tools like our Customer Portal, Enterprise Information Portal (EIP) and 24/7 SVN source code access mean help is always within reach for Aptio customers. AMI has offices in 7 countries and over 1300 employees in N. America, Asia and Europe, to best respond to the urgent needs of partners.

The flash utility is stored on the hard drive and is based on BIOS V.3208. THe BIOS flash package includes the following files: ZK63208.WPH is the BIOS rom; WinPhlash1.6.8.8 is the BIOS windows flash tool; 3. Execute ' WinPhlash1.6.8.8' to update the BIOS, then choose ' ZK63208.WPH ' to continue. Hi, I should update the bios of my desktop to mount a new video card, the Gigabyte GeForce GTX 1060. At the time the bios is the P01-A1 of. A2 but it doesn't works for installing the GPU Gigabyte GeForce 1060.

• On Demand Source Code Access: SVN allows a customer to receive source updates 24/7
• SVN access is integrated into Visual eBIOS for easy updating of modules
• AMI's Enterprise Information Portal (EIP) allows customers to directly connect with engineering resources 24/7

• EIP gives easy access to: NRE Project Status / Inquiries or Feature Requests / Bug Reporting & Tracking
• The AMI Customer Portal is also accessible 24/7
• The Customer Portal provides access to: Quick Start Guides / Utility Manuals / Porting Guides (100+ for Aptio V) / Upgrade Guides / Advisories on new technologies and updates

Customer Portal

Click the link below to access AMI's Customer Portal for Aptio customers. For assistance with access issues, please contact your AMI Sales Representative.

Enterprise Information Portal

Click the link below to access AMI's Enterprise Information Portal. For assistance with access issues, please contact your AMI Sales Representative.

Training Services

AMI offers custom training at customer sites and AMI offices worldwide. Courses are designed around customers' current projects for maximum effectiveness.

Technical Support

Support services from AMI are dependent on your sales agreement. Please contact your Sales Representative for assistance or use our contact form linked below.

For End Users: Multiple Support Options

AMI offers a number of AMI-branded support options for End Users of its BIOS and UEFI firmware products:

• Use the Motherboard ID Tool (MBID) to verify the manufacturer of your motherboard and help determine your support options. Works with Microsoft® Windows® 7, Microsoft® Windows® 8.1 and Microsoft® Windows® 10.
• Learn how to use the Aptio 4 Status Codes, Aptio V Status Codes and AMIBIOS Checkpoint and Beep Codes to aid in problems that occur during the pre-boot process

• Download the AMIBIOS8 Firmware Update Tool to update AMIBIOS on your system.
• Download the Aptio 4 Firmware Update Tool to update Aptio 4 on your system.
• Download the Aptio V Firmware Update Tool to update Aptio V on your system.
• Use our Technical Support Contact Form to get in touch with AMI's Technical Support team

Motherboard ID Tool

To identify the motherboard manufacturer and support path for AMI & non-AMI boards, AMI offers its MBID Tool for download via the link below.

Status, Checkpoint & Beep Codes

Status, checkpoint and beep codes offer vital diagnostic information about errors in the pre-boot process, for both UEFI and legacy BIOS platforms.

Firmware Update Tool

The Firmware Update Tool is a utility to update both Aptio and legacy system BIOS. It features both command line and GUI interface for ease of use.

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Technical Support

End Users of AMI products seeking Technical Support are encouraged to use our Technical Support contact form via the link below.

After you upgrade your computer to Windows 10, if your American Megatrends BIOS / Motherboard Drivers are not working, you can fix the problem by updating the drivers. It is possible that your BIOS / Motherboard driver is not compatible with the newer version of Windows.

How to Update Device Drivers

There are two ways to update drivers.

Option 1 (Recommended): Update drivers automatically - Novice computer users can update drivers using trusted software in just a few mouse clicks. Automatic driver updates are fast, efficient and elimate all the guesswork. Your old drivers can even be backed up and restored in case any problems occur.

OR

Option 2: Update drivers manually - Find the correct driver for your BIOS / Motherboard and operating system, then install it by following the step by step instructions below. You’ll need some computer skills to use this method.

Option 1: Update drivers automatically

The Driver Update Utility for American Megatrends devices is intelligent software which automatically recognizes your computer’s operating system and BIOS / Motherboard model and finds the most up-to-date drivers for it. There is no risk of installing the wrong driver. The Driver Update Utility downloads and installs your drivers quickly and easily.

You can scan for driver updates automatically with the FREE version of the Driver Update Utility for American Megatrends, and complete all necessary driver updates using the premium version.

Tech Tip: The Driver Update Utility for American Megatrends will back up your current drivers for you. If you encounter any problems while updating your drivers, you can use this feature to restore your previous drivers and configuration settings.

1. Download the Driver Update Utility for American Megatrends.

2. Double-click on the program to run it. It will then scan your computer and identify any problem drivers. You will see a results page similar to the one below:
   

3. Click the Update Driver button next to your driver. The correct version will be downloaded and installed automatically. Or, you can click the Update Drivers button at the bottom to automatically download and install the correct version of all the drivers that are missing or out-of-date on your system.

Option 2: Update drivers manually

To find the latest driver, including Windows 10 drivers, choose from our list of most popular American Megatrends BIOS / Motherboard downloads or search our driver archive for the driver that fits your specific BIOS / Motherboard model and your PC’s operating system.

If you cannot find the right driver for your device, you can request the driver. We will find it for you. Or, try the automatic option instead.

Tech Tip: If you are having trouble finding the right driver update, use the American Megatrends BIOS / Motherboard Driver Update Utility. It is software which finds, downloads and istalls the correct driver for you - automatically.

After downloading your driver update, you will need to install it. Driver updates come in a variety of file formats with different file extensions. For example, you may have downloaded an EXE, INF, ZIP, or SYS file. Each file type has a slighty different installation procedure to follow. Visit our Driver Support Page to watch helpful step-by-step videos on how to install drivers based on their file extension.

How to Install Drivers

After you have found the right driver, follow these simple instructions to install it.

1. Power off your device.
2. Disconnect the device from your computer.
3. Reconnect the device and power it on.
4. Double click the driver download to extract it.
5. If a language option is given, select your language.
6. Follow the directions on the installation program screen.
7. Reboot your computer.